Frequently asked questions

Salix funding is available under certain circumstances, we have written several blogs on Salix funding in relation to different industries and projects.

LED lighting and managed lighting systems can significantly cut energy costs and reduce your organisation’s carbon footprint.

Yes, all field-based staff members have enhanced DBS checks; copies of these are carried to each site.

Yes.

Yes, all technicians are trained with the EIS.net curriculum management tool and the KLZ User Management Tool.

Yes, all technicians are trained using the AdEPT Education myUSO portal as well as the Office365 administration tools.

Yes, we support various solutions, including PaperCut.

Yes, all technicians are trained using Lightspeed MDM and Cisco Meraki MDM.

Each contract is tailor-made to your site, site attendance is school term time, between the hours of 08:00-16:00.

We can offer a range of tailored packages, dependant on your school’s budget, size, and complexity of your infrastructure. We understand having a fixed monthly cost makes budgeting far easier to manage.

Should your IT team need support, be it for large projects, sick/annual leave cover or as a general helping hand – you can count on us to work alongside your staff to increase productivity and efficiency.

We are vendor neutral, allowing us to support and grow your existing infrastructure. We have trusted partners who we recommend, but you are in control.

Yes, our technicians are trained in replacing faulty components such as screens, wireless cards, graphics cards, RAM and HDDs. We make recommendations based on hardware requirements and usage patterns

Yes, we can assist you in arranging a leasing contract via reputable suppliers.

Yes, however, the software is designed with a specific brand in mind, so there may be limitations to some functionality and access to support and updates.

There may be additional software costs to consider.

Yes, we can install touchscreen panels on any wall, during our site survey we will establish if any reinforcement is required, and will quote for all aspects of the installation.

We do have a disposal service that we can include in your quote, however, normally it is the customers’ responsibility to dispose of redundant kit.

We co-sponsored the Green School Awards with Loop CR who may be able to help you with the disposal of your existing equipment depending on your location.

Yes, we can organise demonstrations and loan units prior to quote to help you make the right choice for your school.

“If the support entitlement is not renewed the warranty will revert to a ‘return to base’ warranty, requiring the defective hardware to be shipped to the Ruckus repair centre in The Netherlands for repair/replacement.

Please note…

– A typical return to base repair or replacement takes 10-14 working days during which period the wireless network will not be available

– This warranty is hardware only and does not include installation and configuration of the replacement unit.

– 3 months after the support renewal quotation is sent, the 1 year option is removed. Only the 3 year option is left available.”

An IP CCTV system can be installed on your network.  If you have an existing analogue CCTV system that is getting old and running into problems with cameras and/or DVR failing, there is no need to scrap the whole system. The equipment that still works can be incorporated into a new networked system. Existing analogue cameras can run alongside new IP cameras.  Then, as and when a camera fails and needs replacing, a new IP camera can be installed onto your network. This avoids the expense of a whole new system in one go and gives you the ability to spread the cost to suit your budget.