NCS Technology has decades of experience in providing Managed IT services for schools, colleges and universities and we are proud to have worked with 85% of schools and academies across Kent and Medway.
Our managed IT service for schools and educational environments provides you and your team with a dedicated IT support technician, onsite and at the end of an email, keeping them updated on the progress of their request and, where possible, fixing the problem remotely with minimal upheaval.
Dedicated technician
We believe in building working relationships with our educational clients and provide a dedicated IT technician as your point of contact. This reduces safeguarding and security worries and allows us to better understand the IT requirements of your educational setting.
Your IT technician will arrange visits that fit with your timetable, ensuring minimal disruption to your students’ learning.
Helpdesk
Our Managed IT Services Helpdesk provides all your staff members with access to IT support. A simple email alerts us to either remotely fix any IT issues/requests or notify your technician ready for their next site visit.
Remote Management & Monitoring
NCS Technology provide a remote management and monitoring service which allows us to monitor all of the devices, switches, access points, and IP CCTV on your campus. This enables us to remotely check on the health of your IT infrastructure, picking up issues before they arise, and also provides us with remote access to fix problems in real time.
Hardware
Whether you need to relocate your hardware, upgrade it, or diagnose faults, our technicians are on hand to assist. NCS Technology has also built partnerships with hardware providers allowing us to acquire hardware more economically, savings which we then pass on to our clients. Hardware services include:
- Equipment relocation
- Fault diagnosis
- Hardware acquisition
- Printer installation & maintenance
- Workstation installation & movement
- Workstation physical rebuilds
Software
Our technicians are able to assist and advise you on all your software requirements. From installing new servers and workstations to providing up-to-date internet security and updates, we ensure that your staff and students can focus on learning. Software services include:
- Antivirus maintenance
- Fault diagnosis
- Software acquisition
- Server software configuration & installation
- Server configuration, maintenance & updates
- Workstation software configuration & installation
- Workstation rebuilds, configuration & updates
